At BAE, we want you to feel confident in your purchase. You may request a return within 14 days of delivery, including for items purchased on sale. You do not need to provide a reason. This policy does not limit your rights under applicable consumer law.
Notifying us within the return window is sufficient to exercise your right to cancel. Our return instructions do not reduce your statutory cancellation rights.
You may inspect and try on jewelry as you would in a physical store. Please handle each piece carefully and return the included accessories and packaging where possible. If the item has been handled beyond what is necessary to assess its nature, characteristics and fit, any reduction in value will be handled in accordance with applicable law.
For a change-of-mind return, you are responsible for the direct cost of return shipping, unless applicable law requires otherwise. We recommend tracked shipping. If an item arrives defective, damaged or incorrect, contact us and we will arrange an appropriate remedy and cover return costs where required by law.
Sale and discounted items are eligible for our 14-day return policy. Gift cards and items made to your personal specifications may be excluded from change-of-mind returns where local law permits. Your legal rights for defective, damaged or incorrectly described goods remain unaffected.
Eligible refunds are issued to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, as required by applicable law. Any original standard delivery costs will also be refunded where required by law. Your bank or payment provider may need additional processing time.
We do not currently offer direct exchanges. If you need another size or style, please return the original item and place a new order.
Contact support@baevault.com with your order number. Where mandatory consumer law in your country provides additional protections, different deadlines, or remedies, those rights take precedence over this policy.
