We offer a 30-day return period, meaning you have 30 days from the date of delivery to request a return.
To be eligible for a return, items must be unworn, unused, in their original condition, and returned in the original packaging, including all tags and proof of purchase.
Any item showing signs of wear, damage, alteration, or misuse will not be eligible for a refund.
To initiate a return, please contact us at support@baevault.com.
Returns must be approved before being sent. Items returned without prior authorization will not be accepted.
The return address will be provided via email after your return request has been approved.
Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@baevault.com so we can resolve the issue promptly.
The following items cannot be returned:
We do not offer direct exchanges.
To receive a different item, please return your original purchase and place a new order.
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
